Legal

Privacy Policy

Effective September 4, 2025

AgentNook.com (“AgentNook,” “we,” “us,” or “our”) provides a real-estate CRM and deal-tracking platform (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website and use the Service. Questions or requests: hello@agentnook.com.

1) Roles and scope

• Website visitors (AgentNook.com marketing site): we act as a data controller.
• Customer Data inside the product (e.g., contacts, deals, properties, tasks): we act as a processor/service provider under your instructions.

2) Information we collect

• Account & profile: name, email, organization, role.
• Customer Data you submit: content you and your team add to the Service.
• Billing: payments are processed by Stripe. We receive transaction metadata and tokens; we do not store full card numbers.
• Device & usage: IP address, device/browser, pages viewed, timestamps, and logs.
• Cookies: essential cookies for sign-in/session and analytics cookies on the public website only (see §7).
• Communications: support messages and survey responses.

3) How we use information

• Provide, operate, and improve the Service;
• Authenticate users and secure accounts;
• Process payments and manage subscriptions and add-ons;
• Provide support and respond to inquiries;
• Monitor performance, debug issues, and comply with legal obligations.

Legal bases (where applicable): contract, legitimate interests (security/product improvement), consent (for analytics cookies), and legal obligations.

4) Data security

• Traffic is protected in transit with TLS.
• Phone and email are encrypted at rest in our database.
• Hosting uses reputable providers: Supabase (database) and Vercel (application). We apply access controls and least-privilege practices.

No method of transmission or storage is 100% secure, but we take reasonable measures aligned with industry practices.

5) How we share information

• We do not sell personal information.
• We share with service providers acting on our behalf (e.g., Vercel, Supabase, Stripe, Google Analytics, Microsoft Clarity for the website), bound to process per our instructions.
• We may disclose information to comply with law or protect rights, safety, or the Service.

We do not run advertising networks on the dashboard; analytics are limited to the public site.

6) International transfers

If you access the Service from outside the United States, your information may be processed in the U.S. Where required, we use appropriate safeguards for cross-border transfers.

7) Cookies & analytics

• Essential cookies are required for sign-in/session and core functionality. Disabling them may break features.
• Analytics (website only): we use Google Analytics and Microsoft Clarity on the public website only, not on the authenticated dashboard.

You can control cookies through your browser settings.

8) Your choices & rights

• For Customer Data in your organization’s workspace, contact your account owner/admin.
• For website/account data, email hello@agentnook.com.
• You may unsubscribe from non-transactional emails via the link in the email.

9) Data retention

• Account and billing records: retained while your account is active and as needed for legal/accounting.
• Customer Data: retained for the duration of your subscription. Upon termination or request, we delete or de-identify Customer Data from active systems within 90 days, subject to legal holds and disaster-recovery backups.
• Organization context: if you are (or were) part of a team or brokerage organization, that organization retains data in its workspace for the duration of the organization’s subscription. Your individual seat cancellation does not delete organization-owned data.

10) Children’s privacy

The Service is intended for professionals and is not directed to individuals under 16. If you believe a child has provided personal information, contact us so we can take appropriate action.

11) Changes to this policy

We may update this Privacy Policy. We will post updates with a new effective date and, for material changes, provide additional notice.

12) Contact

AgentNook.com
Email: hello@agentnook.com

Processor addendum

For GDPR/UK GDPR/CPRA compliance, AgentNook acts as a processor/service provider for Customer Data. Review and execute our Data Processing Addendum.