Privacy Policy

AgentNook is a service of Again LLC (“AgentNook,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, use the AgentNook web application, or communicate with us (collectively, the “Service”).

1. Our roles and this Policy's scope

We act as a controller or “business” for information used to operate AgentNook, such as account, billing, security, support, and public-site information. For personal information that a customer or organization places in its AgentNook workspace (“Customer Data”), we generally act as that customer's processor or service provider and follow its instructions. Workspace members should direct Customer Data requests to their workspace owner or administrator. Our Data Processing Addendum provides additional processor terms.

2. Information we collect

• Account and profile information: name, email address, account phone number, organization, role, authentication identifiers, preferences, and service area.
• Customer Data: contacts, clients and prospects, phone numbers, email addresses, properties, deals, commissions, notes, tasks, documents, transaction details, referral information, and other content submitted by you or your workspace.
• User-directed imports: contacts or photos you select and authorize AgentNook to import or upload. Imported information can be reviewed and edited in the Service.
• AI and voice information: prompts, relevant workspace context, proposed actions, responses, summaries, transcripts, and audio submitted to AI or voice features.
• Billing information: plan, subscription and entitlement identifiers, transaction status, and limited payment metadata from payment providers. AgentNook does not store full payment-card numbers.
• Usage, advertising, and technical information: IP address, device and browser type, public-site and subscription-funnel activity, timestamps, diagnostic and security logs, Meta browser and click identifiers such as _fbp, _fbc, and fbclid, and limited conversion events.
• AI usage accounting: model, request status, token or interaction categories, estimated provider cost, and workspace/member attribution. The usage ledger is not designed to store prompt content.
• Communications: support requests, feedback, survey responses, and email or notification delivery status.

3. Location, address, weather, and property services

AgentNook uses the market or service area saved in your profile to provide local weather; this feature does not request precise device GPS location. Weather data may be supplied by Open-Meteo. When you use address search, search text is sent through our server to Google Places, and we retain the address you select rather than the full search-result set. Your use of Google-powered address features is also subject to the Google Maps Platform Terms and Google's Privacy Policy. If enabled, AgentNook may send property details to RentCast to retrieve property information; you can enter or correct property details manually.

4. AI and voice features

When you choose to use an AI feature, AgentNook sends your prompt and the workspace context needed for the requested task to OpenAI. Our API requests are configured not to store content for model improvement where that control applies. OpenAI states that business and API data is not used to train its models by default, although limited content may be retained temporarily for abuse monitoring or as otherwise described in OpenAI's Enterprise Privacyand API data controls. AgentNook does not direct OpenAI to train on Customer Data.

Conversation text, transcripts, summaries, proposed actions, and accepted results may be saved in your workspace so the feature works and maintains history. Voice audio may be processed temporarily to create a transcript or spoken response. Do not submit information to AI features unless you and your organization are authorized to process it in this way.

5. How we use information

• Provide, personalize, maintain, and improve the Service;
• Authenticate users, administer workspaces, and protect accounts and the Service;
• Run CRM, transaction, document, communication, reporting, AI, and notification features;
• Process purchases, manage subscriptions and entitlements, and keep accounting records;
• Provide support and communicate about the Service;
• Measure the effectiveness of advertising and understand public-site, signup, trial, subscription, and purchase conversions where permitted;
• Monitor performance, troubleshoot errors, prevent fraud and abuse, and enforce our Terms; and
• Comply with law and establish, exercise, or defend legal claims.

Where applicable, our legal bases include performing a contract, our legitimate interests in operating and securing the Service, consent, and compliance with legal obligations.

6. How we disclose information

• Your workspace: to owners, administrators, and members according to their permissions.
• Service providers: to providers that help us host, secure, support, analyze, advertise, communicate through, and bill for the Service, including Supabase, Vercel, OpenAI, Stripe, Resend, Google, Meta, LinkedIn, Apple, Google Play, RevenueCat, Expo, Open-Meteo, RentCast, and public-site analytics providers when enabled.
• Legal and safety: when reasonably necessary to comply with law, legal process, or valid government requests; enforce agreements; or protect rights, property, and safety.
• Business transactions: in connection with financing, diligence, merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.
• At your direction: when you enable an integration, share content, or otherwise ask us to disclose it.

We do not sell Customer Data or use CRM contacts, clients, deals, documents, or communications to build advertising profiles. Our disclosure of limited website, account, and conversion information to Meta and LinkedIn for advertising measurement may be considered “sharing,” targeted advertising, or cross-context behavioral advertising under some laws. Where that applies, you may opt out as described below.

7. Cookies and analytics

We use essential cookies and similar technology for sign-in, security, preferences, and core features. Google Analytics and Microsoft Clarity may be used on the public marketing website to understand visits and improve the site. Our first-party website analytics may also count home-page sections, button clicks, product-film playback, and progress through signup, checkout, and onboarding. We use pseudonymous browser identifiers and aggregated reports to improve these experiences, without recording CRM content in these events.

When enabled, Meta Pixel and Meta's Conversions API measure visits and selected events on the public marketing site and the signup, checkout, trial, subscription, and purchase flow. Depending on the event, Meta may receive browser or click identifiers, IP address, browser user agent, subscription identifiers, purchase value and currency, and contact information transformed with SHA-256 before transmission. Meta Pixel is not used to report URLs or activity from AgentNook client, contact, deal, document, communication, or other CRM record screens, and Customer Data from those screens is not sent to Meta.

When enabled, LinkedIn's Conversions API receives a SHA-256 hash of the account email address and the trial start time to measure advertising conversions. A trial start is reported under a LinkedIn Purchase conversion rule without a monetary value. We do not send CRM record content to LinkedIn. Native app trials are reported only if the account has an explicit advertising measurement grant.

Our controls are region-aware. Where prior consent is required, first-party website analytics, Meta Pixel, and advertising-related server events remain off until you allow them. Elsewhere, you can opt out at any time through Privacy choices. We honor Global Privacy Control as an opt-out, and a signed-in opt-out suppresses first-party website analytics, Pixel, and Meta and LinkedIn Conversions API events. Attribution identifiers generally expire after 90 days. You may also control cookies through your browser settings.

8. Retention and deletion

We keep personal information for as long as reasonably necessary for the purposes described here, including while an account or workspace is active, and afterward as needed for security, dispute resolution, accounting, legal compliance, and backup continuity. Retention depends on the type of data, why we collected it, and applicable obligations.

Account deletion removes your sign-in identity and personal account information from active systems. If you are the sole owner of a workspace, its workspace data is also scheduled for deletion. Data in a shared workspace remains under that organization's control and may require ownership transfer before your account can be deleted. Some records may be retained where law, fraud prevention, security, or a legal hold requires it, and deleted information may persist temporarily in restricted backups until they roll off. See Account Deletion for instructions.

9. Security

We use administrative, technical, and organizational safeguards appropriate to the Service, including TLS in transit, encryption for designated sensitive database fields, private object storage, workspace and role-based access controls, protected server-side secrets, rate limits, and security-focused testing. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your choices and privacy rights

You can update many profile and workspace fields in AgentNook, manage notifications, unsubscribe from non-transactional emails, and request account deletion. Depending on your location and subject to legal exceptions, you may have rights to access, correct, delete, or obtain a copy of personal information; object to or restrict certain processing; withdraw consent; or appeal a denied request. We may verify your identity before completing a request. Authorized agents may submit requests where applicable.

To change advertising measurement preferences, use the Privacy choices control in the website footer. If your browser sends Global Privacy Control, AgentNook treats it as an opt-out. An opt-out stops future Meta Pixel and Meta and LinkedIn Conversions API delivery associated with the browser and, when you are signed in, your AgentNook account.

For Customer Data controlled by an organization, contact its workspace owner or administrator first. For information controlled by Again LLC, email hello@agentnook.com. We will not discriminate against you for exercising an applicable privacy right.

11. International processing

We and our providers may process information in the United States and other countries whose data protection laws may differ from those where you live. Where required, we use appropriate transfer mechanisms, including applicable Standard Contractual Clauses and the UK Addendum, as described in our Data Processing Addendum.

12. Children

AgentNook is a business service for real estate professionals and is not directed to anyone under 18. We do not knowingly collect personal information directly from children. Contact us if you believe a child has provided us personal information without appropriate authorization.

13. Changes to this Policy

We may update this Policy as the Service or law changes. We will post the updated version with a new effective date and provide additional notice when required.

14. Contact

Again LLC, doing business as AgentNook
Email: hello@agentnook.com
Support: support@agentnook.com