Legal
Effective September 4, 2025
Terms of Service
Effective September 4, 2025
These Terms of Service (“Terms”) govern your access to and use of the AgentNook.com CRM and deal-tracking platform (“Service”). By creating an account, accessing, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
1) The Service
AgentNook provides hosted software to help real estate professionals manage contacts, deals, tasks, documents, and related workflows. We may enhance or modify features from time to time. Features labeled beta/preview are provided “as is.”
2) Accounts and administrators
You must provide accurate information and keep your account secure. You are responsible for activities under your account. If you use the Service on behalf of an organization, designated administrators may manage your access and Customer Data.
3) Customer Data and IP ownership
- Ownership: you own Customer Data you submit to the Service.
- License: you grant AgentNook a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and support the Service and as otherwise permitted by these Terms.
- Responsibility: you are responsible for the accuracy, content, and legality of Customer Data and required consents.
AgentNook retains all rights in the Service, including software, designs, and technology.
4) Acceptable use
- No unlawful, infringing, or harmful activities;
- No unauthorized access or interference with the Service;
- No reverse engineering except where permitted by law;
- No spam or transmission of malicious code;
- No storage of PCI payment card data or PHI; the Service is not designed for such data.
5) Subscriptions, fees, and taxes
- Plans: subscription access is offered as described at sign-up or in the ordering flow.
- Annual term, monthly billing: plans are sold on a 12-month term, billed monthly, and auto-renew for successive annual terms unless you cancel before the end of the current term. Early cancellation does not relieve payment obligations for the remainder of the term.
- Add-ons: optional add-on subscriptions are month-to-month and may be canceled at any time. Cancellations take effect at the end of the current billing monthand are not prorated.
- Payments: processed by Stripe. You authorize charges to your payment method for all fees and applicable taxes (excluding our income taxes).
- Late/failed payments: we may suspend access for overdue amounts and, if unresolved, terminate and (where permitted) accelerate amounts due for the remaining term.
- Fee changes: updated fees apply on renewal. We will provide notice at least 30 days before your renewal date.
- Refunds: except where required by law, fees are non-refundable.
6) Privacy and security
Our Privacy Policy explains how we collect and use information. Highlights: traffic is encrypted in transit (TLS); phone and email are encrypted at rest; infrastructure is hosted with Supabase (database) and Vercel (application hosting). No method is perfectly secure; you must maintain appropriate security for your systems.
For data-processing terms, review our Data Processing Addendum.
7) Third-party services
The Service interoperates with third-party services (e.g., Stripe for payments). Our public website uses Google Analytics and Microsoft Clarity; analytics are not run on the dashboard. Your use of third-party services is subject to their terms and privacy policies.
8) Suspension and termination
We may suspend or terminate access for material breach (including non-payment) or security risk. You may cancel your subscription at any time, effective per §5. Upon termination or expiration, we delete or de-identify Customer Data from active systems within 90 days, subject to legal holds and disaster-recovery backups. Organization-owned data in team/brokerage workspaces is retained for the organization’s subscription duration.
9) Warranties and disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
10) Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, AGENTNOOK WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE 12 MONTHSPRECEDING THE EVENT GIVING RISE TO LIABILITY.
11) Indemnification
You will defend, indemnify, and hold harmless AgentNook from claims and expenses arising out of Customer Data, your use of the Service in violation of these Terms, or your violation of law or third-party rights.
12) Changes to the Service or Terms
We may modify the Service and these Terms. For material changes, we will provide notice (e.g., email or in-app). Changes take effect on the stated effective date; continued use constitutes acceptance.
13) Governing law and venue
These Terms are governed by the laws of Nevada, without regard to conflicts of laws principles. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Clark County, Nevada for disputes arising out of or relating to these Terms.
14) Eligibility and age
You must be at least 16 years old to use the Service. The Service is designed for real estate professionals; if your jurisdiction requires you to be older than 16 to form a binding contract or to practice, you must meet that requirement. The Service is not directed to individuals under 16.
15) General
- You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a merger/acquisition.
- If a provision is unenforceable, it will be modified to the minimum extent necessary; the remainder remains in effect.
- These Terms constitute the entire agreement regarding the Service and supersede prior agreements on this subject.
Contact
AgentNook.com
Email: hello@agentnook.com