These Terms of Service (“Terms”) are a binding agreement between you and Again LLC, doing business as AgentNook (“AgentNook,” “we,” “us,” or “our”), governing your use of the AgentNook websites, web application, and related services (collectively, the “Service”). By creating an account, purchasing a subscription, or using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to bind it, and “you” includes that organization.
1. Eligibility and accounts
You must be at least 18 and legally able to enter a contract. Provide accurate account information, protect your credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account and for ensuring your users comply with these Terms.
A workspace owner or administrator may invite and remove users, assign permissions, access workspace content, and control the workspace. If your access is provided by an organization, that organization controls the Customer Data in its workspace, and losing your seat does not delete that data.
2. The Service
AgentNook provides hosted software for real estate professionals to manage contacts, properties, deals, tasks, documents, referrals, reporting, communications, and AI-assisted workflows. We may improve, replace, limit, or discontinue features. We will provide reasonable notice when a material reduction to a paid core feature is practicable. Preview, beta, and experimental features may change or stop and are provided as-is.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service for your internal professional purposes during your subscription term.
3. Customer Data
“Customer Data” means content that you or your users submit to the Service. As between the parties, you retain your rights in Customer Data. You grant us and our service providers a limited license to host, copy, process, transmit, display, and otherwise use Customer Data as needed to provide, secure, support, and improve the Service; comply with law; and enforce these Terms.
You are responsible for Customer Data and represent that you have all rights, notices, consents, and lawful bases needed to collect it and direct us to process it. This includes contact, client, property, transaction, imported-contact, and recorded or transcribed information belonging to others. Do not use AgentNook to store full payment-card data, protected health information, government identification numbers, account passwords, or special-category information unless we have expressly agreed in writing.
4. AI-assisted features
AI features can generate text, summaries, suggestions, and proposed workspace actions. Outputs may be incomplete, inaccurate, biased, or unsuitable. Similar inputs may produce similar outputs for different users. You must review outputs and confirm factual, legal, compliance, and transactional details before relying on or sending them. A confirmation screen or “confirm before write” control does not transfer responsibility to AgentNook.
AgentNook and its AI features do not provide legal, tax, accounting, financial, brokerage, title, fair housing, MLS, or regulatory advice. You remain responsible for professional judgment, required disclosures, recordkeeping, supervision, and compliance with laws, licensing rules, brokerage policies, MLS rules, and contracts. Do not use AI output as the sole basis for a decision that has a legal or similarly significant effect on another person.
5. Acceptable use
You will not, and will not help others to:
- use the Service unlawfully, fraudulently, deceptively, or to violate another person's rights;
- send spam or unlawful marketing, harass others, or upload malicious code or harmful content;
- access another account or workspace without authorization, probe security, disrupt the Service, or evade usage, access, or billing limits;
- scrape, harvest, copy, resell, sublicense, or provide the Service as a service bureau except as expressly authorized;
- reverse engineer or attempt to discover source code except to the limited extent a restriction is prohibited by law;
- remove proprietary notices or use our names, marks, or content without permission;
- submit information you lack authority to process, including unlawfully obtained consumer or contact data; or
- use the Service for high-risk or fully automated decisions about housing eligibility, credit, employment, insurance, legal services, or access to essential services.
6. Subscriptions, trials, and payment
- Plans and fees: plan features, included usage, seat rules, billing interval, and price are those displayed at checkout or in an order form. Taxes may be added where required.
- Auto-renewal: monthly and annual subscriptions automatically renew for the same interval at the then-current price unless canceled before renewal. Add-ons renew on the interval and terms shown when purchased.
- Web billing: web purchases are processed by Stripe. You authorize recurring charges to your selected payment method until cancellation.
- Mobile-store billing: if mobile subscriptions are offered, purchases through Apple or Google are also subject to that store's terms and must be managed through the applicable store account.
- Trials: if checkout offers a trial, its duration, eligibility, included usage, and conversion terms are shown before enrollment. Unless canceled before the trial ends, a payment method collected for a trial will be charged for the selected plan. Trial access or AI usage may pause when a disclosed trial limit is reached.
- Cancellation: cancel before renewal in AgentNook billing settings or, for a store purchase, through the applicable app store. Cancellation stops future renewals and normally takes effect at the end of the current paid period.
- Deletion is separate: deleting your AgentNook account does not cancel a Stripe, Apple App Store, or Google Play subscription. Cancel the subscription separately before deleting the account if you do not want it to renew.
- Payment failure: we may retry a charge and suspend or limit paid features for overdue amounts.
- Refunds: payments are non-refundable and we do not provide credits for partial periods, except where required by law or expressly stated at purchase.
- Changes: fee or plan changes take effect no earlier than your next renewal after any notice required by law. Enterprise and brokerage order forms control if they conflict with this section.
7. Member Referral program
An eligible paying member may invite a genuinely new AgentNook customer using a valid referral. The referred customer may receive a 30-day trial. If that customer converts to a paid subscription and remains paid and in good standing for 60 consecutive days, the referring member may receive a $99 AgentNook account credit. Credits are promotional, non-transferable, not redeemable for cash, and may be limited by the referring member's billing provider or plan.
Self-referrals, duplicate identities, fabricated accounts, coordinated abuse, or misleading promotion are prohibited. We may withhold or reverse credits tied to refunds, chargebacks, failed payments, duplicate accounts, or abuse. We may modify or end the program prospectively, but will honor properly earned credits subject to these Terms and applicable law.
8. Third-party services
The Service may interoperate with third-party products such as payment processors, identity providers, AI providers, app stores, mapping, weather, property-data, email, and notification services. Their terms and privacy practices govern their services, and we are not responsible for third-party products. Your use of Google-powered address features is subject to the Google Maps Platform Terms and Google's Privacy Policy.
9. Intellectual property and feedback
AgentNook and its licensors own the Service, software, designs, documentation, trademarks, and all related intellectual-property rights. If you provide suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use it without restriction or compensation. This does not transfer ownership of your Customer Data to us.
10. Privacy and confidentiality
Our Privacy Policy explains our data practices. Our Data Processing Addendum applies when we process Customer Personal Data for a business customer and is incorporated into these Terms. Each party will protect the other's non-public confidential information using reasonable care and use it only for the relationship, except where disclosure is authorized or legally required.
11. Suspension, termination, and data
You may stop using the Service at any time and may cancel as described above. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to pay, or use the Service in a way that could harm others or the Service. Where practicable, we will provide notice and an opportunity to cure.
On termination, your right to use the Service ends. Workspace owners should export needed information before access ends. Account deletion, shared-workspace ownership, legal retention, and backup handling are described in the Privacy Policy and Account Deletion page. Sections that by their nature should survive—including payment obligations, intellectual property, disclaimers, liability limits, indemnity, and dispute terms—will survive.
12. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, AI OUTPUTS, THIRD-PARTY DATA, AND BETA FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL SATISFY BROKERAGE, MLS, LICENSING, RECORDKEEPING, DISCLOSURE, OR OTHER PROFESSIONAL REQUIREMENTS.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER AGAIN LLC NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, OR LICENSORS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY ARISING FROM THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID TO AGAIN LLC FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY WHERE LIABILITY CANNOT BE LIMITED BY LAW.
14. Indemnity
To the extent permitted by law, you will defend, indemnify, and hold harmless Again LLC and its affiliates, officers, employees, and contractors from third-party claims and related losses arising from your Customer Data, your use of the Service in violation of these Terms, or your violation of law or another person's rights. We will promptly notify you and reasonably cooperate; you may not settle a claim in a way that admits fault by or imposes obligations on us without our consent.
15. Governing law and disputes
Nevada law governs these Terms without regard to conflict-of-law principles. Courts located in Clark County, Nevada have exclusive jurisdiction, and each party consents to that venue, except that either party may seek injunctive relief in any court with jurisdiction. Mandatory consumer protections in your place of residence remain unaffected.
16. General terms
These Terms, the Privacy Policy, DPA, and any applicable order form are the entire agreement about the Service. If an order form conflicts with these Terms, the order form controls for that order. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, merger, acquisition, or sale of assets. Neither party is liable for delay caused by events beyond its reasonable control. Waiver of one breach is not a waiver of another. If a provision is unenforceable, the remainder stays effective. Electronic notices and acceptance satisfy writing and signature requirements where law permits.
17. Changes and contact
We may update these Terms. We will post the revised Terms with a new effective date and provide additional notice of material changes when required. Changes apply prospectively. Continued use after an updated version takes effect means you accept it; if you do not agree, stop using the Service and cancel before the next renewal.
Questions about these Terms may be sent to hello@agentnook.com.
Again LLC, doing business as AgentNook